The Field Service Technician is responsible for post sale installation, optimization, maintenance and management of highly technical communication systems. Focus on maintaining optimal performance levels across an integrated system while taking a pro active approach to system level alarms/errors. Perform system hardware and software installation and optimization including

Supervises technical support activities and provides direction to technical staff Coordinates employee work schedules and ACD staffing to maintain service level objectives Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans Acts as Incident Commander (ICS/ITIL) during scheduled shifts and

Facilitate sprint planning, daily stand ups, sprint reviews, and retrospectives. Foster continuous improvement and coach scrum teams to a higher level of self organizing maturity, at a pace that is sustainable and comfortable for the team and organization. Emphasize sprint goals and ensure they align with the priorities in the product backlog and active project milestones

Generate new business by prospecting, conducting market analysis, planning face to face meetings and cold calling. Drive the entire sales process targeting top prospects, identifying solutions, conducting software demonstrations, negotiating and closing. Act as a solutions expert consultant by helping partners with their unique critical business issues and strategic initi

Swing Shift Wed Sat, 12 00 pm 10 30 pm (Pacific Time) Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizing the pro

of the CAD/RMS System Manager include but are not limited to Provides tailored technical customer operations support Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance Executes customer operations policies and procedures Builds and maintains positive, effective, and mutually beneficial working alliances with c

of the CAD/RMS System Manager include but are not limited to Provides tailored technical customer operations support Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance Executes customer operations policies and procedures Builds and maintains positive, effective, and mutually beneficial working alliances with c

. The Sr. Technician is responsible for coordinating with the customer and the customer IT team, troubleshooting and resolving issues arising from the Mobile Video product portfolio and the integration to the customers network. The specific job responsibilities include the following below. Diagnosing and resolving customer issues through incident (tickets) and direct cust

In this role you will Manage and lead the Program Management team Develop organizational talent Organize programs and activities in accordance with the mission and goals of the organization. Develop and manage program schedules to support the strategic direction of the organization. Identify key requirements needed from cross functional teams and external vendors. Develop

Maintain and enhance Technical Operations reporting on Uptime, Productivity, Root Cause sources, Environment Performance, and other relevant statistics in alignment with the guidance provided by the Senior Director of Technical Operations. Collaborate with Technical Operations Management to update project status documentation through direct communication and status update

TheDatabase Administrator is responsible for configuring, troubleshooting, and maintaining the company's Production and Development environment databases in a consistent fashion. They will work with Development to improve the design and performance of our MySQL schemas. The holders of this role will be collectively responsible for owning, tracking, and resolving all datab

The Implementation and Inventory Specialist will work closely with different departments to maintain an inventory of all equipment, hardware, software and supplies for New Markets and DRN Agents. In addition, receiving, organizing and maintaining all hardware that is shipped and received from the Fort Worth office. The Implementation and Inventory Specialist will also tes

Do you want to help us Solve for safer? We're seeking an Associate Product Manager to grow with our team. This position is responsible for coordinating and managing aspects of the ongoing product lifecycle for key products in the APX NEXT & APX N Line Application Services product portfolio. This role involves Overseeing the "maintenance of line" for important App Services

include optimization and support of complex communication systems Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advance

Works with the customer to understand deep business requirements as it relates to MSI applications. Includes requirements documentation, implementation, verification, training and support. Responsibilities include Workflow Config, UI Customization, Provisioning, Training on MSI Applications, Capture Application Level Business Requirements BPR and Visioning Document and Go